Refund policy

Refund Policy – Skin Century Made With Love

We want you to be happy with your purchase, but if something isn’t right, here’s how we can help:

1. Returns

• You may return unused, unopened items within 14 days of delivery for a refund.
• Please contact us before returning any item so we can guide you through the process.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Skincare products that have been opened or used
• Custom-made or personalised items
  unless they arrive damaged or faulty.

3. Refunds

Once we receive and check your return, we’ll process your refund back to your original payment method.

Refunds are typically issued within 5–7 working days.

4. Damaged or Incorrect Items

If your order arrives damaged or is incorrect, please contact us within 48 hours with a photo so we can put things right quickly.

5. Contact Us

For any return or refund request, please use our Contact page or email:

📧 info@skincentury.com